1. Who we are
ARB//HQ (“we”, “us”, “our”) operates the website at arbhq.io, a sports betting intelligence platform for Australian bettors. We are based in Australia.
2. Information we collect
We collect the following types of information:
- Account information: When you create an account via Clerk, we collect your email address and any profile information you provide.
- Payment information: Subscription payments are processed by Stripe. We do not store your credit card details. Stripe may collect and process payment data in accordance with its own privacy policy.
- Usage data: We collect anonymous analytics about how you interact with the site (pages visited, features used). This does not identify you personally.
- Locally stored data: Rollover tracker data is stored in your browser's localStorage and never transmitted to our servers.
3. How we use your information
- To provide and maintain our service
- To process your subscription and send transactional emails (account confirmation, receipts)
- To communicate with you about your account
- To improve our service based on usage patterns
We do not sell your personal information to third parties.
4. Third-party services
We use the following third-party services which may process your data:
5. Cookies
We use minimal cookies required for authentication (Clerk session cookies) and payment processing. We do not use advertising or tracking cookies.
6. Data retention
We retain your account data for as long as your account is active. If you cancel your subscription, your account data is retained for 30 days before deletion. You may request deletion at any time by contacting us.
7. Your rights (Australian Privacy Act)
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Withdraw consent for data processing
8. Security
We use industry-standard security measures including HTTPS encryption, secure authentication via Clerk, and PCI-compliant payment processing via Stripe. We do not store passwords or payment card details on our servers.
9. Contact
For privacy-related enquiries, please contact us at: hello@arbhq.io